Consumer Protection Lawyers For Lemon Law Cases

The lemon law in North Carolina, also known as the New Motor Vehicles Warranty Act, offers remedies to consumers who’ve purchased vehicles that fail to meet basic quality, performance, or safety standards. Under this law, the manufacturers of defective vehicles are only allotted a certain amount of chances to remedy the defect on their own before they are legally obligated to repurchase or refund the vehicle.

In North Carolina, the lemon law applies to any new vehicle under 10,000 pounds — meaning cars, motorcycles, and most trucks are covered. Have you recently purchased a vehicle that qualifies as a lemon? Contact The Van Winkle Law Firm today to learn more about NC lemon law and how we can help you pursue a refund!

When Is a Vehicle Considered A Lemon?

A few factors contribute to a car, motorcycle, or truck being classified as a lemon in North Carolina. First, the vehicle must have a “substantial defect” that’s covered by warranty. Second, it must be a new purchase, as the New Motor Vehicles Warranty Act does not protect used vehicles. Third, the vehicle must have been purchased in the state of North Carolina, and the problem must have occurred within the initial two years or 24,000 miles (whichever milestone occurs first). Finally, the manufacturer must have been allowed and, subsequently failed at, a “reasonable number of repair attempts.”

Substantial Defects

Substantial defects are loosely defined as any problem that diminishes the vehicle’s performance, value, or ability to be safely operated and are covered by warranty. Common examples include steering wheel problems or faulty brakes. You’d be surprised to learn what seemingly minor issues can be considered substantial defects. Contact us to find out if your vehicle’s defect classifies as substantial!

Reasonable Number Of Repair Attempts

Before pursuing alternative remedies, consumers must allow the vehicle manufacturer to make a reasonable number of attempts at repairing the substantial defect. Specifically, in North Carolina, the vehicle can be considered a lemon if it takes the manufacturer more than four repair attempts or over 20 business days for the defect to be fixed. 

What Can I Recover?

If a manufacturer fails to remedy your vehicle’s substantial defect after a reasonable number of repair attempts, you are legally entitled to a refund or replacement vehicle of a comparable value. Under North Carolina’s lemon law, qualifying vehicles may be entitled to:

  • A refund or buyback from the manufacturer equal to the purchasing price of the vehicle minus a use-discount based on mileage. 
  • All of the transaction’s upfront costs (license and registration fees, sales tax, etc.)
  • Any charges incurred after the first reported occurrence of the problem to the manufacturer. 
  • A cash settlement or compensation for value lost in the vehicle. 

How Our Lemon Law Attorneys Can Help

Unfortunately, auto manufacturers may attempt to dispute claims of substantial defects occurring in their vehicles to uphold their public image. The best way to avoid losing rightful compensation to manufacturers disputing defect claims is by getting a knowledgeable consumer protection lawyer on your side!

The lawyers at our reputable Asheville law firm have a deep understanding of North Carolina’s lemon law and are dedicated to earning our clients maximum compensation. If you believe you’ve been sold a vehicle that classifies as a lemon, contact us today to schedule an appointment with one of our attorneys and take the first step towards recovering commensurate compensation!